Terms and Policies

Payment Options

 Visa MasterCard Amex
Payment options  currently accepted are:
- Cash
- EFTPOS and Debit Cards
- Cheque
- Visa
- MasterCard
- Direct Credit / Bank Deposit
- Internet Banking

We accept sales enquiries by phone or email.
For your own security please do not submit credit card details to us via email.

To talk to us by phone dial:
  • (09) 630 0502 (within New Zealand)

Street and Postal Address
Lewis Turrell's House of Scotland Limited, 
546 Swanson Road, Swanson, Auckland 0612, NEW ZEALAND. 

To help you find our shop see our shop Location Map and Building Photo before you visit.

Terms of Trade

Unless otherwise indicated all prices displayed on our website are in New Zealand Dollars and are GST inclusive and freight exclusive. 

Freight and Delivery

Delivery times are estimated and may be subject to variation. Where applicable we will supply you with a tracking number after shipping and keep you updated via email or phone.
Some product packaging may differ from that shown in the images on our website. For some goods international shipping may need to be quoted manually. In such cases we will endeavour to contact you for confirmation of acceptance as soon as possible.

Once your order is with the courier any issues regarding delivery need to be addressed directly with the courier company. 

Website Terms of Use

Use of our website denotes your acceptance of our policies described on this page. Our policies are subject to change without notice at which time this page will be updated to include these changes.

Privacy Policy

Your privacy is important to us and your contact details will not be shared with any third party. However, your information may be automatically processed and stored by third party service provider partners for our purposes in delivering services to you.

Browser Cookies

We sometimes make use of browser "cookies" to deliver a better service to you. Disabling cookies may adversely affect your browsing experience.

Environmental Sustainability

3R - Reduce, Reuse, Recycle

We are always looking for improved methods for meeting our environmental and sustainability commitments. If you have any ideas or suggestions please Let Us Know

Our current environmental sustainability measures include:
  • Provision of reusable, recyclable and compostable shopping bags.
  • Provision of reusable and/or recyclable packaging for hire items.
  • Collection of packaging returned to us by our customers.
  • Reuse and/or recycling of packaging returned to us by our customers.
  • Wherever possible the reuse and/or recycling of cardboard, paper, soft plastics and other packaging materials received from our suppliers.


For enquiries regarding our policies please Contact Us.
For technical enquiries please email us at webmaster@houseofscotland.nz